FAQs about Jumpflyplay Trampolines

Processing Time

Most orders are shipped within 48 hours after the payment is processed. Estimated Shipping Time: 3-7 Business Days. Once your order has shipped, we will provide you with a tracking number that will allow you to track your package. 

1, Most orders will ship via UPS or FedEx ground, unless otherwise noted.

2, We do not ship to APO/FPO addresses.

3, Note: The shipping time is calculated using calendar days and should be used as a general guide. Shipping delays may be caused by natural disasters, inclement weather, war, public holidays, and factors outside our control.

Mostly Fedex and UPS.

We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.

We recommend that at least 2 people are involved in assembling this product.Based on our customers' experience, a duration of 90 to 120 minutes is reasonable, though it may occasionally exceed our estimate.If you are unsure about how to assemble it, please refer to the trampoline assembly video or consult your assembly instructions.Feel free to contact us if you need further assistance.

We do not recommend that children wear shoes to jump on the trampoline, because the shoes may wear the jumping mat faster, and we think the risk of injury to the child will be greatly increased. So we hope that the children can wear the trampoline socks that come with the trampoline.

Well you can definitely leave it out when it rains, it will dry with the sun. So we would say yes.

Our trampoline cannot be folded. You may need to disassemble the trampoline before it can be folded.

Yes, you can jump on the trampoline with your kids.

10ft, 12ft and 14ft all have ladders. Since children can climb on the 8ft trampoline without a ladder, so currently our 8ft small trampoline does not have a ladder.

Each Jumpfly Trampoline is extensively tested in various ways, such as tests on safety and quality. During these tests, the quality of the trampoline is assessed to see how this can be further improved for optimum jumping pleasure.

It is important to regularly maintain a Jumpfly Trampoline to ensure a long service life. Regular checks should be carried out on the springs, the jumping mat and the frame.

We provide a 1-year warranty for safety net, net poles and safety pads, 3-year warranty for springs and jumping mat and 10-year warranty for frame , but it does not include man-made damage.

Studies have shown that trampolining is good for health and certainly contributes to a healthy lifestyle! There it is good for you and your family to jumping outdoor.