A gentle reminder: all items under this link are custom-made and cannot be returned or exchanged after delivery. Please double-check all details before placing your order. We truly appreciate your understanding and cooperation!
I had to buy a replacement net and poles for the top because my kids broke the poles and netting. I thought the customer service at Jolly was very friendly and helpful throughout the process. They got me exactly what I needed, and it was easy to put together – actually easier than the first time I purchased everything. My only advice to jump fly was that the shipping took longer than I would have liked and I had to ask customer service for an update about three times on the shipment. Every time I did write an email though I received a response immediately.
Melissa I.5/5Verified
Consistent communication from customer service. Thank you!
Jen H.5/5Verified
Their patience with me and customer service was nothing short of spectacular. They quickly got the necessary parts I needed and more. Couldn’t give a higher recommendation if I tried.
Michael R.5/5Verified
N/a
Mark M.4/5Verified
Everything worked great
Matt M.5/5Verified
I purchase a trampoline December 2025. Three months later, a high wind blew through our town flipping over my new trampoline. I reached out to the manufacture for replacement parts. The company asked what replacement parts I needed, sent emails to confirm information, sent me a bill, after paying for the parts, correct parts were send. The process was very easy. I am very happy with Jumpfly trampoline. Thank you
Annette S.5/5Verified
N/A
Chris R.5/5Verified
My kids love it i love it super safe ❤️ instruction are very easy you just need help to save you some time
Yvonee F.5/5Verified
Thank you so much for your help and support, the part fit very good, and kids are enjoying it now.
Jeannine K.5/5Verified
Custom made my order and sent it priority. Very happy with my experience.
Trey V.5/5Verified
Pole snapped. Replacement ordered and fits as expected. Thanks
Whitney U.5/5Verified
Very helpful
Paul F.5/5Verified
Fast delivery
Scott B.3/5Verified
Prompt, fast customer service
Alicia M.5/5Verified
I recently moved and lost a t-bracket for the frame and contacted them to order a new one. They had me take a picture and asked the size of the frame and then they sent me a part number to add to Mt cart and for $20.00 I got two in the mail within a week and got it set back up and my kid is so happy. Their customer service is amazing. Thank you.
Derrick B.5/5Verified
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